B2C-Solution-Architect Tests, B2C-Solution-Architect Exam Fragen

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Die Salesforce B2C-Solution-Architect Zertifizierung ist den IT-Fachleute eine unentbehrliche Prüfung, weil sie ihres Schicksal bestimmt. Die Fragenkataloge zur Salesforce B2C-Solution-Architect Prüfung brauchen alle Kandidaten. Mit ihr kann der Kandidat sich gut auf die B2C-Solution-Architect Prüfung vorbereiten und nicht so sehr unter Druck stehen. Und die Fragenkataloge in Pass4Test sind einzigartig. Mit ihr können Sie die Salesforce B2C-Solution-Architect Prüfung ganz mühlos bestehen.

Die Salesforce B2C-Lösungs-Architect-Prüfung soll das Wissen und die Fähigkeiten von Fachleuten testen, die sich auf die Entwicklung kundenorientierter Lösungen mithilfe der Salesforce-Plattform spezialisiert haben. Diese Zertifizierung ist ideal für diejenigen, die im Einzelhandel, in der E-Commerce- und Konsumgüterindustrie arbeiten, sowie Fachleute, die für die Umsetzung komplexer Lösungen verantwortlich sind, die Kundenerlebnisse verbessern.

Die Salesforce B2C-Solution-Architect-Zertifizierungsprüfung testet das Wissen des Kandidaten über B2C Commerce Cloud-Architektur, Konfiguration und Entwicklung. Die Prüfung besteht aus 60 Multiple-Choice-Fragen und hat eine Zeitbegrenzung von 105 Minuten. Die Prüfung umfasst verschiedene Themen wie Datenmodellierung, Seiten-Design, Integration mit externen Systemen und Anpassung mit den Salesforce Commerce Cloud APIs. Kandidaten müssen mindestens 68% erreichen, um die Prüfung zu bestehen und die Zertifizierung zu erlangen. Die Salesforce B2C-Solution-Architect-Zertifizierung ist ein wertvolles Zeugnis, das die Expertise des Kandidaten bei der Gestaltung und Implementierung von B2C Commerce Cloud-Lösungen, die Geschäftsanforderungen erfüllen, demonstriert.

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B2C-Solution-Architect Exam Fragen - B2C-Solution-Architect Exam

Nun gibt es viele IT-Profis in der ganzen Welt und die Konkurrenz der IT-Branche ist sehr hart. So viele IT-Profis entscheiden sich dafür, an der IT-Zertifizierungsprüfung teilzunehmen, um ihre Position in der IT-Branche zu verstärken. Die B2C-Solution-Architect Prüfung ist eine sehr wichtige Salesforce-Zertifizierungsprüfung. Aber wenn Sie eine Salesforce-Zertifizierung erhalten wollen, müssen Sie die Prüfung bestehen.

Salesforce Certified B2C Solution Architect B2C-Solution-Architect Prüfungsfragen mit Lösungen (Q117-Q122):

117. Frage
Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A. Address book
B. Authentication credentials
C. Wishlist
D. Payment information

Antwort: B

118. Frage
A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage products, catalog, and inventory information directly in Service Cloud.
B. Service agents leverage order line items, shipment, and payment information in Service Cloud.
C. Service agents leverage order cancellation but only with custom development.
D. Service agents leverage the entire case history inside of B2C Commerce.

Antwort: B

Begründung:
This answer is correct because it describes the capabilities of a B2C Commerce and Service Cloud integration with Order Management that can benefit service agents most. By sending order and transaction information to Service Cloud, service agents can have a complete view of the customer's order history, status, and payment details, which can help them provide better service during returns, exchanges, and payments. Reference: https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5

119. Frage
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
B. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
C. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
D. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

Antwort: C

120. Frage
A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?

A. Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.
B. Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
C. Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
D. Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.

Antwort: B

Begründung:
An abandoned cart solution is a solution that allows sending personalized and timely email reminders to customers who have added items to their shopping cart but have not completed the purchase. An abandoned cart solution can help increase conversion rates, revenue, and customer loyalty. To implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud, a Solution Architect should follow the following process:
* Implement collect.js in the ecommerce storefront. Collect.js is a JavaScript code that allows tracking customer behavior and interactions on the ecommerce website, such as browsing products, adding items to cart, etc. Collect.js sends this behavioral data to Marketing Cloud for further analysis and action.
* Create a behavioral trigger. A behavioral trigger is a rule that defines how to map behavioral data to a target data extension when a customer takes a particular action, such as abandoning a cart or browser session. A behavioral trigger can help automate the data flow and segmentation process based on customer behavior.
* Create an email in Marketing Cloud. An email is a message that contains text, images, links, and other content that can be sent to customers via email. An email can be created using Content Builder, a tool that allows designing and managing email content in Marketing Cloud.
* Create a journey. A journey is a sequence of messages and actions that are triggered by customer events or attributes. A journey can be created using Journey Builder, a tool that allows designing and managing customer journeys in Marketing Cloud.
Option A is incorrect because exporting the purchase data from B2C Commerce, importing the data into Marketing Cloud, and creating an email in Content Builder is not a sufficient or efficient process for implementing an abandoned cart solution. This process does not involve creating a behavioral trigger or a journey, which are essential for sending timely and personalized email reminders based on customer behavior.
Option B is incorrect because setting up Marketing Cloud Connector, creating an email in Marketing Cloud, and creating a send trigger is not a suitable or scalable process for implementing an abandoned cart solution.
Marketing Cloud Connector is a feature that allows integrating Marketing Cloud with other Salesforce products, such as Sales Cloud or Service Cloud. It is not necessary or relevant for integrating Marketing Cloud with B2C Commerce. A send trigger is a rule that defines how to send an email to customers based on certain criteria or conditions. However, a send trigger does not capture or leverage the behavioral data collected by collect.js, which is crucial for creating an effective abandoned cart solution. Option D is incorrect because setting up Einstein Recommendations, setting up Marketing Cloud Connector, and creating an email in Marketing Cloud is not a relevant or optimal process for implementing an abandoned cart solution. Einstein Recommendations is a feature that allows generating personalized product recommendations based on customer behavior and preferences. It is not directly related to creating an abandoned cart solution, although it can be used to enhance the email content with relevant recommendations. As mentioned before, Marketing Cloud Connector is not necessary or relevant for integrating Marketing Cloud with B2C Commerce. This process also does not involve creating a behavioral trigger or a journey, which are essential for sending timely and personalized email reminders based on customer behavior. References:
* https://help.salesforce.com/s/articleView?id=sf.mc_ctc_collect_code.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_jb_behavioral_triggers.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_es_create_an_email_message.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_jb_create_a_journey.htm&type=5

121. Frage
A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A. 82C Commerce storefront
B. Marketing Cloud Installed Package
C. Service Cloud for support of coupons and redemption management
D. Marketing Cloud Connect for Service to Marketing Cloud
E. B2C Commerce cartridge to call Marketing Cloud APIs

Antwort: A,B,E

Begründung:
To enable the scenario of sending promotional emails with coupon offers generated in B2C Commerce, the following elements are required:
* A B2C Commerce cartridge to call Marketing Cloud APIs, such as the Transactional Messaging API, to trigger the email journey and pass the coupon code as a data attribute.
* A Marketing Cloud Installed Package to create an API integration between B2C Commerce and Marketing Cloud and provide authentication credentials and permissions.
* A B2C Commerce storefront to generate and manage the coupon codes and redemption logic.
References: https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/transactional- messaging-api https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/marketing-cloud- integration https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.
dochelp/content/b2c_commerce/topics/promotions/b2c_coupon_codes.html

122. Frage
......

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B2C-Solution-Architect Tests, B2C-Solution-Architect Exam Fragen

B2C-Solution-Architect Exam Fragen - B2C-Solution-Architect Exam

Salesforce Certified B2C Solution Architect B2C-Solution-Architect Prüfungsfragen mit Lösungen (Q117-Q122):

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